Responsible Gaming
Your wellbeing is our priority - gaming should always be fun, safe, and within your control
Our Commitment to You
At Ice Gold Casino, we're dedicated to providing a safe and enjoyable social gaming experience. While our games use virtual currency with no real-world value, we recognize the importance of promoting healthy gaming habits and supporting those who may be experiencing difficulties.
Gaming Should Be Enjoyable
Social casino gaming is designed to be a form of entertainment, much like watching a movie or reading a book. When gaming becomes something other than fun—when it starts to feel compulsive, causes stress, or interferes with daily life—it's time to take a step back.
Remember, our virtual coins have no cash value and cannot be exchanged for real money. The joy should come from the gameplay itself, the social interactions, and the sense of achievement—not from any expectation of financial gain.
We've implemented various tools and resources to help you maintain control over your gaming experience and ensure it remains positive and healthy.
Wellbeing First
Your mental health and overall wellbeing are more important than any game. If gaming ever stops being fun or starts causing concern, we encourage you to reach out for support and take a break.
Warning Signs
It's important to recognize when gaming habits might be becoming unhealthy. Here are some signs to watch for:
Time Concerns
Spending more time gaming than intended, losing track of time, or feeling unable to stop playing when you want to.
Social Impact
Neglecting relationships, work, or other important activities in favor of gaming, or feeling irritable when unable to play.
Emotional Changes
Using gaming as the primary way to cope with stress, anxiety, or negative emotions, or feeling anxious when not playing.
Lifestyle Impact
Changes in sleep patterns, eating habits, or personal hygiene due to gaming, or lying about time spent playing.
Financial Concerns
Spending money you can't afford on virtual currency, or feeling pressure to purchase coins to continue playing.
Loss of Control
Feeling like you can't control your gaming habits despite wanting to reduce or stop playing.
Responsible Gaming Tools
We provide several tools to help you maintain control over your gaming experience:
Take a Break
Set temporary breaks from gaming - from a few hours to several weeks. During this time, you won't be able to access your account.
Session Reminders
Set up notifications to remind you how long you've been playing and encourage regular breaks during gaming sessions.
Self-Exclusion
Permanently close your account if you feel you need to stop gaming entirely. This decision cannot be reversed.
Professional Support Resources
If you're concerned about your gaming habits, these organizations provide confidential support and guidance:
GamCare
Free, confidential support for anyone affected by gambling problems. Offers counseling, support groups, and a national helpline.
Visit GamCareHelpline: 0808 8020 133
BeGambleAware
Leading charity providing information, advice and support for anyone affected by gambling problems. Offers online tools and resources.
Visit BeGambleAwareHelpline: 0808 8020 133
Crisis Support
If you're experiencing a mental health crisis or having thoughts of self-harm, please reach out immediately for professional help.
Call 988 (US Crisis Lifeline)Available 24/7 for crisis support
Need Support?
Our support team is here to help with any questions or concerns about responsible gaming. We take these matters seriously and respond promptly to all inquiries.
Email: info@icegoldcasino.com
Subject: Responsible Gaming Support